1. All event tickets, e-tickets, and merchandise (“Tickets”) are sold by BOOK SHOW TICKET (“BOOK SHOW TICKET”) as ticketing agent for and on behalf of the entity or entities (collectively “Provider”) operating, managing, producing, promoting or providing the event, show, performance, screening, exhibition, conference, food and beverage,  or other product or service for which the Tickets are sold (individually and collectively, “Services”), All orders are subject to availability and acceptance by BOOK SHOW TICKET. BOOK SHOW TICKET reserves the right to accept or reject any order. By ordering Tickets you agree, on your own behalf and as agent on behalf of all persons for whom you are purchasing Tickets or who will be holding Tickets purchased by you (you and each such person being a “Ticket Holder”), to be bound by these Terms and Conditions. BOOK SHOW TICKET shall be entitled, but not obliged, to conduct verification checks on any order, and shall be entitled to rescind the order if such verification checks reveal any fraud or other irregularity in the order.
2. BOOK SHOW TICKET has no control over the maintenance or management of the Venue, or the organisation or management of the Services. BOOK SHOW TICKET, its agents and employees shall not be liable for any death, personal injury (unless such death or personal injury was caused by the negligence of BOOK SHOW TICKET), loss or damage however caused while in the Venue nor are they liable for any complaints, claims, refunds, or exchange for any reason whatsoever, including without limitation, those relating to the Services, the Venue, or cancellation or postponement of the Services (collectively, “Claims”). Booking fees and all handling fees shall not be refundable. Any other refunds shall be made only at the Provider’s discretion and on the Provider’s account. BOOK SHOW TICKET shall not be liable for any such Claims or refunds.
3. All Ticket prices are determined by the Provider and not by BOOK SHOW TICKET. Ticket prices and discounts may change during a sale period, as determined by the Provider. No refunds will be given or claims entertained due to any change in Ticket prices or discounts.
4. Upon confirmation of your order for Tickets, no exchange of Tickets will be made under any circumstances and Tickets are not transferable. The resale of Tickets at any price is prohibited. BOOK SHOW TICKET and the Provider each reserves the right to cancel any Tickets that have been transferred or resold and to deny any such Ticket Holder entry.
5. Upon confirmation of your order for Tickets, no refund on Tickets will be made under any circumstances except pursuant to Condition 7 below.
6. If a Service is postponed or cancelled, a Postponement Publicity Notice or a Cancellation Publicity Notice (collectively, the “Notices” or individually, a “Notice”) respectively shall be placed in the media by the Provider or BOOK SHOW TICKET.
7. All claims for refunds shall be directed to the Provider. BOOK SHOW TICKET may process refunds, but only as agent of the Provider and as may be authorised by the Provider out of sums held by BOOK SHOW TICKET for the Provider. The amount of such refund processed by BOOK SHOW TICKET will be on a pro-rated basis (“Pro-rated Amount”) in accordance with the amount of the said sums held by BOOK SHOW TICKET after deduction of all sums due from Provider to BOOK SHOW TICKET (“Provider’s Proceeds”) and the price paid by the Ticket Holder for the Ticket. BOOK SHOW TICKET shall not be liable to process any refund beyond the Pro-rated Amount under any circumstances. In any case, BOOK SHOW TICKET shall not be liable and under no obligation to process any refund at all in the event that the Provider did not authorise such refunds, the Provider did not pay in advance the said sums to BOOK SHOW TICKET or where BOOK SHOW TICKET is not or is no longer holding any Providers Proceeds. The following terms shall apply where refunds are processed by BOOK SHOW TICKET:
8. The Provider shall at its own discretion place notices advising procedures for requesting a refund and the period and time within which the Ticket Holder may request a refund.
9. All Tickets purchased using credit cards shall be refunded to the credit card accounts with which the Tickets were purchased. If such credit card accounts are no longer valid, no credit card refunds will be made and Condition 7.6 below shall apply.
10. Entry to the Venue will be subject to the Venue’s prevailing terms and conditions of entry.
11. The Provider reserves the right without refund or compensation to refuse admission/evict any person(s) whose conduct is disorderly or inappropriate or who poses a threat to security, or to the enjoyment of the Services by others.
12. The Provider may add, withdraw or substitute artistes and/or vary advertised programmes, Service times, seating arrangements and audience capacity without prior notice.
13. The Provider/ BOOK SHOW TICKET may use the Ticket Holder’s image or likeness in any live or recorded video display, photograph, picture or publicity material or website.
14. The Provider may postpone, cancel, interrupt or stop the Services due to adverse weather, dangerous situations, or any other causes beyond his reasonable control.
15. The Ticket Holder voluntarily assumes all risk and danger incidental to the Services and Venue whether occurring prior to, during or subsequent to the actual Services or your presence at the Venue, including any death, personal injury, loss, damage or liability.
16. By providing any personal data to BOOK SHOW TICKET, you agree that BOOK SHOW TICKET shall be entitled to use and process such data in accordance with its Privacy Policy.
17. Governing Law: Singapore law shall govern the sale of all Tickets and you agree to submit to the exclusive jurisdiction of the Singapore courts.

Cancellation/Refunds

When a show is cancelled or postponed, the Promoter takes necessary steps to inform the public about the situation. Typically, this information is communicated through announcements in major media channels or via email.

In the case of a cancellation or postponement, refund services are usually provided. The specific instructions for obtaining a refund will be communicated to ticket holders. It is important to follow the instructions provided by the Promoter or Book Show Ticket to initiate the refund process.

We recommend keeping an eye out for official announcements or updates regarding the cancelled or postponed show, as the Promoter will provide further details on how to proceed with refunds or any alternative arrangements.

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